Last updated: 12 November 2024
For the sale of tickets, gift vouchers, admittance, merchandise, space hire and pre-ordered food and beverage at a ScreamWorks event.
All Tickets are sold subject to availability and to these terms and conditions. These terms and conditions should be read prior to purchase, as purchasing a Ticket constitutes acceptance of these terms and conditions.
To assist in ensuring your safety, CCTV is in operation throughout the Attraction. This footage may be used for promotional purposes.
ScreamWorks reserves the right to refuse entry or remove any Customer from the Attraction for any reason, without a refund or readmittance. We operate a zero tolerance policy on harassment. Customers must not, under any circumstances, touch or talk to any of the staff, servers or performers in an inappropriate manner. Management retains absolute discretion to decide what is ‘inappropriate’.
If you have access needs, please let our box office know via info@screamworks.co.uk BEFORE attending a ScreamWorks event.
1. Definitions
1.1 ‘Ticket’ means any item, tangible, or intangible, which confers the right to attend the experience
1.2 ‘Customer’ includes both the person who purchased, or intends to purchase, Tickets, a gift voucher, merchandise, and pre-ordered food and beverage those within their party who are attending the Event, each of whom must possess a valid Ticket.
1.3 ‘Attraction’ means any location where the Experience is being held and representatives of this location including but not limited to the management, security, front of house and box office teams.
1.4 ‘Experience’ means any entertainment Experience or performance occurring at the Attraction in respect of which Tickets are sold.
1.5 ‘Promoter’ means the entity which is staging/producing the Event, which may be different to the Attraction.
1.6 ‘E-ticket’ means the delivery method by which PDF Tickets are emailed to the Customer.
2. Tickets & Admittance
2.1 A valid Ticket must be produced by each Customer to gain entrance to any Experience. The Ticket must be retained by the Customer whilst in the Attraction and be made available for inspection if requested by the Attraction staff. Failure to produce a valid Ticket may result in a customer being removed from the Attraction.
2.2 It is the Customer’s responsibility to check all the details on their Tickets. ScreamWorks will make reasonable endeavours to correct mistakes if brought to the attention of the Attraction’s Box Office team prior to the Experience for which the Ticket is valid. However, it may not always be possible to correct mistakes.
2.3 In certain circumstances, an Experience may need to be cancelled. The Attraction will endeavour to contact all Customers in this event. However, please note that it is the Customer’s responsibility to ascertain whether an Experience has been cancelled or rescheduled. In the event of a cancellation, ScreamWorks will not be responsible for costs for accommodation, travel or subsistence.
3. Conditions of Admission
3.1 ScreamWorks reserves the right to refuse admission to a Customer, or to eject them from the Attraction at any point, if in Management’s reasonable opinion the Customer: is acting in a threatening or aggressive manner; uses threatening, abusive or insulting language; appears to be under the influence of alcohol and/or drugs; may be a risk to the safety of Attraction staff, performers or other visitors; may detract from the enjoyment of other Customers; fails, when required, to produce proof of identity, age or entitlement to a third party Ticket; fails to comply with instructions given by the Attraction’s staff; or is found to be in breach of these terms and conditions or statutory law. No refunds will be given to Customers who are refused entry or ejected due to their behaviour as suggested in, but not limited to, the examples shown above.
3.2 Before the event you will receive an email from us with the subject line “Important information about your upcoming booking…” (or similar). This email will specify exactly when we expect you to arrive. This arrival time will include an appropriate amount of time to get you checked in before the event, so that your group can start your experience at the advertised start time and enjoy the full duration you have paid for. This email will also specify a cut-off time, after which point you will be treated as a ‘no show’ and will not be granted admission to the experience.
3.3 If you leave the venue before the end of the Experience you will not be permitted to re-enter the Attraction.
3.4 ScreamWorks reserves the right to conduct security searches and confiscate any item which, in the reasonable opinion of the Attraction staff, may cause danger or disruption to the Experience or other Customers, or which the performers or their representatives have specifically requested are prohibited.
3.5 The Attraction will make all reasonable efforts to forewarn Customers if stroboscopic lighting may be used in the Event. Customers with known medical conditions who may be susceptible to such lighting effects must inform us 72 hours in advance of their arrival.
3.6 Open House – our immersive escape room experience – has two variations; a 60-minute variation and a 90-minute variation. The 60-minute variation is suitable for persons aged 13+, but any guest under the age of 18 years must be accompanied by a responsible adult. The 90-minute variation is suitable for persons aged 18+ only.
3.7 Pets or animals of any nature are expressly prohibited in the Attraction (including guide dogs, hearing dogs and registered assistance dogs, for which advance permission is required) without the express prior permission of the Attraction. Customers attending the Attraction with a guide dog, hearing dog or registered assistance dog are advised to contact our Box Office ahead of their ticket date, info@screamworks.co.uk.
3.8 Please note that all ScreamWorks experiences may involve stressful moments, flashing lights, loud noises and jump scares. You will be required to consent to a waiver upon arrival and supply your full name, email address and mobile number.
3.9 Smoking and vaping is strictly prohibited in the Attraction.
4. Ticket cancellations, exchanges & refunds
4.1 Tickets are non-refundable.
4.2 For experiences with a minimum attendance requirement, if attendance is insufficient, visitors may be rescheduled to a later time. We will make every effort to notify customers in advance, but alternative arrangements may be provided upon arrival if necessary.
4.3 If an Experience is cancelled by ScreamWorks, customers will receive a voucher for the full purchase amount, redeemable for any available future Experience within 12 months. If the customer is unable to attend a future Experience, a full refund, including any booking fees, will be provided.
4.4 Refunds will be issued only to the original purchaser and, where possible, by the original payment method.
4.5 ScreamWorks reserves the right to cancel Tickets suspected of fraud, resale, or exceeding purchase limits. Purchase limits will be clearly stated at booking.
4.6 Event-specific terms, including arrival windows, will be detailed in the event description and/or confirmation email. Due to the immersive nature of our Experiences, late arrivals beyond the designated window cannot be admitted and will not receive a refund. For group bookings, if some members of the group arrive within the window while others do not, those who arrive on time will be permitted entry, provided the minimum attendance level is met (typically two persons).
4.7 For group bookings of 14 or more attendees, up to 10% of the Tickets (rounded up) will be refunded upon request if ScreamWorks is notified at least 72 hours before the event start time.
4.8 Due to the highly immersive nature of our Experiences, all attendees must have valid tickets. Additional tickets cannot be purchased on-site, and any guests arriving without valid tickets will not be admitted. In such cases, the entire booking will be cancelled without a refund, as any interruptions compromise the integrity of the Experience for all guests.
4.9 ScreamWorks will offer ticket exchanges, so long as the Customer informs us of the variation BY EMAIL ONLY within 72 hours of the start time of their booking. ScreamWorks will provide the customer with a store credit for the value of the original order (which will be valid for 12 months only) and it is the customers responsibility to use that store credit to purchase tickets to an alternative event.
5. Ticket Prices
5.1 Ticket prices are subject to change. ScreamWorks reserves the right to change the prices of Tickets and/or introduce discounts/special offers which cannot be retrospectively applied to Tickets already purchased.
5.2 All discounts/special offers are offered subject to availability and therefore Tickets may not be always available at all advertised prices.
6. Gifts
Where a ticket type is advertised as granting the bearer a gift from ScreamWorks, this will either be handed to you at the event or mailed to you in the post within 21 days after the conclusion of the event. For VAT purposes, the gross price of admission to the event will be deemed to be the total price paid per ticket, minus the RRP of the gift (inc. VAT where applicable).
7. Escape Room “Insurance”
Escape Room Insurance is not presently available for Open House.
8. Chargeback requests
If you submit a chargeback request with your credit or debit card provider, we reserve the right to recover from you any dispute fee that is charged to us by our merchant services supplier (Stripe) and, in the event that your chargeback request is successful, we reserve the right to recover from you the full amount of that chargeback.
TERMS & CONDITIONS (USE OF WEBSITE)
Last updated: 4 August 2024
Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the screamworks.co.uk or .london website(s) (the “Service”) operated by 52 Events Ltd, trading as ScreamWorks (“us”, “we”, or “our”).
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
LINKS TO OTHER WEB SITES
Our Service may contain links to third-party web sites or services that are not owned or controlled by ScreamWorks.
ScreamWorks has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party websites or services. You further acknowledge and agree that ScreamWorks shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.
TERMINATION
We may terminate or suspend your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
Upon termination, your right to use the Service will immediately cease.
All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
GOVERNING LAW
These Terms shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.
CHANGES
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you must stop using the service.
PRIVACY POLICY AND COOKIE POLICY
Please refer to our Privacy Policy and Cookies Policy. You agree that they constitute part of these terms. You must read our Privacy Policy and Cookies Policy before you use the Service.
CONTACT US
If you have any questions about these Terms, please contact us at info@screamworks.co.uk.